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Response time: 1-2 business days
First meeting: Video call or working session within 5-7 days
Discovery phase: 2-3 weeks of collaborative work to understand your situation
Not get sold a tool. Not implement a generic "best practice." Actually fix what's broken.
You don't want to be dependent on consultants forever. You want to understand and maintain what's built.
You'd rather hear about tradeoffs and limitations up front than get oversold and disappointed later.
You care about outcomes—time saved, errors prevented, better decisions. Not dashboards or vanity metrics.