Terms of Service

Last updated: October 2026

1. Agreement to Terms

By accessing and using this website and engaging with Mosaic Relay Labs for services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use our website or services.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) from our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or for any public display
  • Attempt to decompile or reverse engineer the software
  • Remove any copyright or proprietary notations from the materials
  • Transfer the materials to another person or "mirror" the materials on any other server

3. Disclaimer

The materials on Mosaic Relay Labs' website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Mosaic Relay Labs or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Mosaic Relay Labs' website, even if we have been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on Mosaic Relay Labs' website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice.

6. Links

We have not reviewed all of the sites linked to our website and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.

7. Modifications

We may revise these terms of service for our website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

9. Service Engagement Terms

Scope and Timeline

Service engagements are based on a defined scope of work and estimated timeline. Changes to scope may impact timeline and cost. We will discuss and agree on any scope changes before proceeding.

Client Responsibilities

Successful engagements require active participation from your team, including timely provision of data access, context about business processes, and feedback on deliverables. Delays in client participation may impact project timelines.

Intellectual Property

Custom code, data models, and configurations built during an engagement are owned by you. We retain the right to use general methodologies and approaches in future projects (excluding client-specific data or business logic).

Confidentiality

We maintain strict confidentiality regarding your data, business processes, and proprietary information. We do not disclose client names, project details, or data without written permission, except as required by law.

Payment Terms

Invoices are issued according to the engagement agreement. Payment is typically due within 30 days of invoice date. Late payments may result in suspension of services.

10. Limitation of Liability

In no case shall Mosaic Relay Labs, its officers, directors, or employees be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, even if advised of the possibility of such damages.

This limitation shall apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

11. No Warranties

Our services and website are provided on an "as is" basis without warranties of any kind. We do not guarantee that our services will always be available, uninterrupted, or error-free. We do not warrant specific outcomes or results from our engagements.

12. Acceptable Use

You agree not to use our website or services for any unlawful purpose or in any way that violates these terms. Prohibited behavior includes:

  • Harassing or causing distress or inconvenience to any person
  • Obscene or abusive messages or images
  • Disrupting the normal flow of dialogue within our communication channels
  • Attempting unauthorized access to our systems
  • Reverse-engineering our methods or tools without permission

13. Third-Party Services

Our services may integrate with third-party platforms and tools (cloud providers, analytics services, etc.). We are not responsible for their availability, security, or practices. Review their terms and privacy policies separately.

14. Entire Agreement

These terms and conditions constitute the entire agreement between you and Mosaic Relay Labs regarding the use of our website and services and supersede all prior and contemporaneous understandings.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Mosaic Relay Labs

Email: hello@mosaicrelaylabs.com

Phone: +1 517 615 6586

Address: Suite Paragon Business Park, Paragon Business Park, Chorley New Road, Horwich BOLTON - BL6 6HG, Велика Британія (GB)