Privacy Policy

Last updated: October 2026

Overview

Mosaic Relay Labs ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or engage with our services.

Information We Collect

Information You Provide

When you contact us, submit a form, or request a working session, we collect information such as your name, email address, company name, role, and any details about your project or data challenges. This information is used solely to respond to your inquiry, schedule meetings, and propose relevant services.

Form Submissions

Contact forms and inquiry forms are submitted through our website. Submitted data is transmitted securely and stored in our systems. We use this information to follow up with you regarding your inquiry.

Analytics and Cookies

We may use analytics tools to understand how visitors use our website. This may include cookie technology to track pages visited and general usage patterns. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings if you prefer.

Log Data

Our servers automatically record information such as your IP address, browser type, pages visited, and the time and date of your visit. This is standard web server logging.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Schedule and conduct working sessions and meetings
  • Propose services relevant to your stated needs
  • Send you follow-up communications about projects and services
  • Improve our website and services based on usage patterns
  • Comply with legal obligations

Data Handling and Security

Your personal information is treated with care and stored securely. We use industry-standard encryption and secure protocols to protect data in transit. Access to personal data is restricted to employees and contractors who need it to fulfill our business functions.

While we implement reasonable security measures, no transmission over the internet is completely secure. We encourage you to use secure passwords and not share sensitive information over unsecured channels.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. Contact form data is typically retained for up to 3 years. You may request deletion of your personal data at any time by contacting us.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information with service providers (email platforms, hosting providers, analytics tools) who assist us in operating our website and conducting our business. These providers are contractually obligated to maintain confidentiality.

We may disclose information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations or protect our rights.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of information we hold about you. If you wish to exercise these rights, please contact us at hello@mosaicrelaylabs.com.

GDPR and International Privacy

If you are located in the European Union or other jurisdictions with data protection regulations, you have additional rights. We comply with the General Data Protection Regulation (GDPR) and similar privacy laws. For EU residents, we have a legal basis for processing your data—either your consent (for inquiry forms) or our legitimate business interest (for analytics and website operations).

Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Mosaic Relay Labs

Email: hello@mosaicrelaylabs.com

Phone: +1 517 615 6586

Address: Suite Paragon Business Park, Paragon Business Park, Chorley New Road, Horwich BOLTON - BL6 6HG, Велика Британія (GB)